At Caswells we not only understand the need to get your goods to you as efficiently as possible but also the importance of informing our customers of what to expect prior to placing an order.
Where multiple items are ordered the charge is calculated based on the combined weight/volumetric weight of the items purchased. The total shipping charge is clearly stated at checkout prior to a proceeding to payment..
Due to the complex nature of parcel delivery and the multiple tiers the Royal Mail now has, Caswells reserve the right to charge extra shipping if it is found that the quoted price is totally inappropriate.
UK mainland Delivery
The postage charge is worked out on a combination of weights of the items and charged accordingly. We aim to ship all of our orders within 24 hours of receipt (excluding weekends). Orders placed on a Saturday, Sunday or Bank Holiday will be shipped the next working day. An e-mail will be sent as soon as you order is ‘picked up’ and then again on dispatch.
You will be notified as soon as possible when we’re unable to fulfill all items ordered immediately, and what the expected delay will be. ‘Back-order’ means we do not currently have stock of the item but it is expected to be in stock soon.
Smaller parcels and strings are sent via Royal Mail which generally arrive within 1-3 working days. Due to the high occurrence of parcels ‘not arriving’ we now send all parcels worth over £30 by tracked delivery.
Larger items are sent by Parcelforce, UPS or TNT as appropriate and we aim to have orders dispatched within 3 days of ordering. If ordering an instrument, please allow time for setting up – we do not just ship boxes, instruments need to all go through the workshop to be setup properly and at certain times of the year there is a queue.
If you are not in when they attempt delivery they will leave a card to arrange the delivery for another day. Alternatively, you can arrange to collect this from your local depot. They will make three attempts before returning the parcel to us. If this is the case we will have to charge you for a re-delivery.
Items which cannot go by carrier for example a Double Bass we will quote and arrange on a case by case basis.
Delivery times stated are not unfortunately guaranteed – we are human and things do sometimes go wrong but we certainly strive to meet it and regularly exceed our 90% target.
Offshore/Channel Islands, Scottish Highlands and Northern Ireland
Our website cannot unfortunately distinguish when a UK postcode is located in Northern Ireland, in the Scottish Highlands or one of the offshore/Channel islands. Postage by Royal Mail to these areas is unaffected but Caswells reserve the right to request payment of further carriage charges for large items where we are charged a surcharge by our suppliers to these areas.
We have now enabled this website to accept international orders. Given the diverse sizes and weight of 5000 products and the incredibly complicated workings of carriers, there may be occasions when the carriage quoted on our website is insufficient and we reserve the right to request a further payment. If, on the other hand, we find we can ship a lot cheaper than actually paid, we will of course refund the difference.